Cancellation policy

 

Last updated: February 21, 2026

Some items in our store may be offered to you as a subscription, a membership, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds. 

 

Memberships

When you purchase a membership you'll receive access to our online community platform. Access duration is based on the membership payment frequency that you select. 

Your payment details will be stored securely and your membership fee will auto-renew at the end of your access duration. If you don't want to renew a membership you can cancel it. 

If you want to cancel or change your membership, you can do it at any time. Your order confirmation emails have links to your order. You can manage your membership from there or from your accounts page.

See our returns policy for more details on returns and refunds. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

Pre-order sales are final. See our returns policy for more details on returns and refunds.